Luck7 Privacy Policy — Your Data Is Safe With Us

We collect various types of information when you register and use the Luck7 platform. This falls into two main categories — information you provide directly, and information collected automatically.

As part of the KYC (Know Your Customer) process, we may request a copy of your national ID or passport. These documents are used solely for identity verification and anti-money laundering purposes, and are stored on encrypted servers.

Luck7 uses the data it collects for specific purposes only. Your information is never used beyond what has been explicitly authorized.

• For account creation and identity verification.
• To process payments and complete transactions.
• To deliver a personalized experience based on your gaming history and preferences.
• To send bonus and promotional offers (with your consent).
• To detect and prevent fraud.
• To comply with AML and regulatory obligations.
• For platform development and bug fixes.
• To provide customer support.

We analyze your data to understand overall gaming patterns, which helps us improve the platform. However, no personal identity is ever revealed in this process — all data is handled in anonymized form.

Luck7's website and app use cookies and similar tracking technologies to enhance your browsing experience and keep the platform running smoothly.

• Essential Cookies: Required to maintain your login session and keep the platform running.
• Functional Cookies: Used to remember your language, preferences, and settings.
• Analytics Cookies: Collects platform usage statistics to help improve the service.
• Security Cookies: Used to detect fraud and suspicious activity.

Luck7 retains your data only for as long as necessary. Once the purpose for processing has been fulfilled or the legal retention period has expired, your data is securely deleted.

• Data from active accounts is retained until the account is closed.
• Financial transaction records are kept for a minimum of 5 years in accordance with AML regulations.
• Data deletion for inactive accounts begins after 3 years.
• KYC documents are retained in accordance with applicable legal requirements.

All data is stored on secure, encrypted servers that undergo regular security audits, with multiple layers of protection in place to prevent unauthorized access.

Luck7 never sells your personal data. However, limited information may be shared with trusted third parties where necessary to deliver our services.

• Payment Provider: Only the information necessary to complete a transaction is shared.
• Game Providers: Specific data is shared with the relevant parties to facilitate game operations.
• Identity Verification Services: Documents are verified as part of the KYC process.
• Regulatory Authority: Information required to meet legal obligations.

When legally required to disclose information by court order or regulatory obligation, we share only the minimum necessary data and, where possible, notify you in advance.

Luck7 believes you should have full control over your own data. That's why we guarantee the following rights:

To exercise these rights support@luck7.imto email us. We typically respond within 7 business days.

Luck7 is strictly an adults-only platform. We do not knowingly collect personal information from anyone under the age of 18.

Parents and guardians are encouraged to use parental controls to prevent minors from accessing the platform. If you become aware of an underage account, support@luck7.imto notify us.

Luck7 follows the highest industry standards to keep your data safe. Our security infrastructure is built across multiple layers.

• 256-bit SSL/TLS encryption is applied to all data transfers.
• Passwords are stored using bcrypt hashing — they cannot be read in plain text.
• Two-factor authentication (2FA) adds an extra layer of security to your account.
• Regular security audits and penetration testing are conducted.
• DDoS protection and firewall are active at all times.
• In the event of a data breach, affected users will be notified within 72 hours.

Please keep in mind that no system on the internet is 100% secure. Make sure your account password is strong and never share it with anyone.

Luck7 may update this Privacy Policy from time to time. When changes are made, the "Last Updated" date at the top of the page will be revised accordingly.

• For significant changes, you will be notified via email or an in-platform notification.
• Continued use of the platform after any changes have been made will be considered acceptance of the updated policy.
• If you do not agree to the updated policy, you may request to close your account.

We always aim to explain any changes in plain language so you can clearly understand what has changed and why.

If you have any questions, concerns, or requests regarding our Privacy Policy, please get in touch. Our Data Privacy Team is ready to help.

• Email: support@luck7.im
• Live Chat: Available 24/7
• We typically respond within 24 hours.